Overview

At pk.frusky.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day refund policy. Please read the following terms and conditions for a smooth return process:

1. Eligibility for Refund

• You can request a refund within 7 days from the date of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain products, such as personalized or perishable items, may not be eligible for a refund.

2. How to Request a Refund

To request a refund, please contact our customer service team at [contact@pk.frusky.store] within 7 days of receiving your order. Please provide the following details:

• Order number
• Product name(s)
• Reason for the refund request

3. Refund Process

Once your return request is approved, you will be provided with instructions on how to return the product. Once we receive the returned item and verify its condition, we will process your refund to your original payment method within 7-10 business days.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Personalized or customized products
• Gift cards
• Clearance or sale items (unless defective)

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and provide a full refund or exchange at no additional cost to you.

7. Exchanges

If you would like to exchange an item for a different size or color, please follow the refund process and then place a new order for the preferred item.

Thank you for shopping with pk.frusky.store! If you have any questions or concerns, feel free to reach out to our customer support team. We are here to assist you!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@pk.frusky.store for questions related to refunds and returns.